Five Areas for Supportive Accountability
Once your mentee is engaged with the right app and appropriate goals have been mutually decided, your role is to support them in achieving these goals. Each app is different and has its own protocols and recommended engagement practices. If your mentee is struggling to engage in the app, your job will be to help to identify and efficiently address common difficulties.
These will fall into the following areas:
- Usability (design flaws in the app)
- User engagement (a lack of motivation)
- Fit (the app does not address mentees’ specific needs)
- Knowledge (incorrectly using the app)
- Implementation (insufficient integration of new skills into the user’s daily life)
The Efficiency Model (Schueller et al.)2, outlines these 5 categories of failure points and provides guiding questions you can ask your mentee to diagnose and resolve the issue.
2 Schueller, S. M., Tomasino, K. N., & Mohr, D. C. (2017). Integrating Human Support Into Behavioral Intervention Technologies: The Efficiency Model of Support. Clinical Psychology: Science and Practice, 24(1), 27-45.
Technical problems with using the app or website.
This refers to the mentee’s knowledge of using their program or app. Problems may arise with understanding how the app functions (like not knowing what specific buttons do) or problems with following the directions from the app.
Knowledge is fundamental because if your mentee does not understand how to use the app, they can’t learn the skills being taught.
Fit refers to whether the app is appropriate for your mentee. If your mentee does not believe that the app is right for them, then it will be difficult for them to be motivated to use it.
Problems with engagement happen when the mentee knows how to use the app and why it could be beneficial, but lacks the motivation or desire to use it. You may notice your mentee does not open the app as frequently as they should be or is avoiding using it. They may use it for less time than recommended. You’ll know that there is a problem with engagement when your mentee isn’t keeping up with the goals you agreed upon for using the app.
Many mentees struggle with transferring what they learned on the app to daily life, and this may cause frustration and cause them to disengage. As a mentor, you can assist them in figuring out how to apply the skills and strategies when going about their lives.